Shipping policy
Shipping Policy
At Beauty High, we want your order to arrive quickly, safely, and beautifully packaged. Please review our shipping policy before completing your purchase.
Processing Times
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All orders are processed within 1–3 business days (excluding weekends and public holidays).
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You’ll receive a confirmation email with tracking details once your order has been dispatched.
Shipping Within Australia
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We ship Australia-wide using reliable courier and postal services.
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Standard delivery typically takes 3–8 business days, depending on your location.
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Express delivery is available at checkout for faster service (generally 1–3 business days in metro areas).
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Rural and regional delivery times may vary.
International Shipping
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At this stage, Beauty High ships within Australia only.
Shipping Rates
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Shipping rates are calculated at checkout and depend on weight, size, and delivery location.
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Free shipping promotions will be clearly displayed when available.
Delivery Issues
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Beauty High is not responsible for delays caused by postal or courier services.
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Once your parcel has been scanned by the courier, it is the responsibility of the delivery provider.
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We are not liable for lost or stolen parcels marked as “delivered.” Please contact the courier directly for investigations.
Incorrect Address
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Please ensure your shipping address is correct at checkout.
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Orders shipped to an incorrect address provided by the customer cannot be refunded.
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If your order is returned to us, you may be required to pay re-shipping fees.
Damaged or Faulty Items
If your order arrives damaged, please contact us within 7 days at beautyhighandco@gmail.com with:
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Your order number
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Photos of the product, packaging, and shipping label
We will resolve the issue in line with Australian Consumer Law.
Order Tracking
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Once dispatched, you’ll receive tracking details via email.
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Please allow 24–48 hours for tracking to update once shipped.
📧 Questions about shipping? Contact us at beautyhighandco@gmail.com