Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Cancellation Policy

At Beauty High, we value your time and ours. To provide every client with the best service and ensure fairness for our team, we have the following cancellation policy:

Deposits

  • Longer appointments require a 50% non-refundable deposit at the time of booking.

  • Deposits are applied to your treatment on the day of service.

Cancellations & Rescheduling

  • We require a minimum of [insert: 24 or 48 hours’] notice to cancel or reschedule your appointment.

  • Cancellations made with less notice will result in the deposit being forfeited.

  • Rescheduling within the required timeframe will allow your deposit to be transferred to your new appointment.

No-Shows

  • Clients who fail to attend without notice will forfeit their deposit.

  • Multiple no-shows may result in refusal of future bookings.

Late Arrivals

  • If you are more than 15 minutes late, your appointment may need to be shortened or rescheduled to avoid impacting other clients.

  • In this case, the deposit will not be refunded.

Illness & Emergencies

  • We understand unexpected situations can arise. If you are unwell or have a genuine emergency, please contact us as soon as possible at beautyhighandco@gmail.com or by phone. We may waive the policy at our discretion.

📧 For all cancellations or changes, please contact us at:
beautyhighandco@gmail.com